Knowledge centre

No parental leave? No worries (in an era of alternative work arrangements)!

[Australasian Law Management Journal,General Management,People Management(HR),Strategy & Leadership] February 1, 2019

Juggling the demands of a newborn baby and challenging legal work is only possible if employees communicate clearly with management and set in place some strict personal guidelines to get both jobs done, writes Catherine Brooks. While the advocates continue to champion for parental leave, there’s a cohort of people who will elect not to […]

Latest news – Top-tier firms see the positives; Report urges rethink of law firm model, UK law grads hit pay dirt

[Australasian Law Management Journal,Finance & Accounting,General Management,People Management(HR),Strategy & Leadership,Uncategorized] January 27, 2019

Bullish outlook for top-tier Australian firms Sentiment among legal practices, especially top-tier firms, is “exceptionally positive”, according to the latest edition of the CommBank Legal Market Pulse. The annual analysis of the trends shaping the legal services industry in Australia turns the spotlight on the way in which firms are future-proofing their operations in response […]

Q&A: Andrea Michaels – You’re a good lawyer, but how do you rank as a business or people person?

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership] January 24, 2019

In our Q&A, NDA Law founder and managing director Andrea Michaels explains how she wants to break down barriers between budget-conscious clients and the law; why she doesn’t believe in time-based billing; and how she came up with a novel name for the South Australian firm.   Since opening its doors in 2015, NDA Law […]

Why law firms need to think differently – and smarter – about AI

[Australasian Law Management Journal,General Management,Marketing & Business Development,Strategy & Leadership,Technology] January 20, 2019

A new conversation is required within law firms about artificial intelligence to ensure lawyers understand the tasks it can truly tackle, in turn allowing firms and their clients to benefit from this disruptive force, writes Jordan Furlong. We need a new way to talk about artificial intelligence in the law. I am seeing a lot […]

People power to the fore as firms ponder 2019 and beyond

[Australasian Law Management Journal,General Management,People Management(HR),Strategy & Leadership]

From the implications of the #MeToo movement to the impact of internal workplace issues, the year ahead shapes as a critical one for law firms as they fine-tune their people strategies, writes Leonie Green. As we enter a new year, it’s a good time to consider what has changed in the past 12 months and […]

Physical space in vogue as firms ponder future of offices

[Australasian Law Management Journal,General Management,Strategy & Leadership,Uncategorized] December 24, 2018

With open-plan offices coming under scrutiny within many law firms, the potential benefits of using new space for collaboration, culture and psychological wellbeing are considerable, writes Mark Andrews. In the past 12 months, my firm has done some interesting things with physical space in Australia and in other parts of the world such as Jakarta, […]

Q&A: Tamsin Webster – “It’s important to try hard, but to leave work at work and not dwell on your mistakes.”

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership]

In this Q&A, Maddocks Senior Associate Tamsin Webster comments on her passion for pro bono work; her recognition as Young Lawyer of the Year; and the lessons from senior lawyers that she is now passing on to others. Congratulations on your recent Young Lawyer of the Year award from the Law Council of Australia for […]

Latest news – Big profits, big grins for firms; more women joining partner ranks; Litigation finance on the rise

[Australasian Law Management Journal,Finance & Accounting,General Management,Strategy & Leadership]

Firms naturally upbeat as profitability increases Australian law firms are happy about business conditions on the back of recent large profits, according to the latest CommBank Legal Market Pulse series. The survey found that the confidence of the country’s top and mid-tier firms in both industry and broader economic conditions rose from 20 per cent in […]

Why your firm should treat client complaints as a Christmas gift

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership] December 13, 2018

Rather than viewing client complaints as an affront to your firm and your lawyers, it is time to treat such feedback as a gift that can build stronger client-firm relationships, writes Trish Carroll. Complaints are a form of useful feedback. Proactively eliciting and acting on client feedback is a great way of receiving complaint ‘gifts’. […]

Complaints can be branding opportunities – here are 10 tips to embrace them

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership]

Rather than treating client complaints as an assault on their professionalism and a chance to fire back with tit-for-tat disparagement, smart lawyers take the opportunity to engage with their clients and make every effort to win back their trust, writes Peppy Mitchell. Client-focused lawyers listen out for complaints and regard them as valuable opportunities to […]