Compliance & Risk Management

Humour at work – managing the risks without being a killjoy

[Australasian Law Management Journal,Compliance & Risk Management,General Management,People Management(HR)] July 16, 2018

It comes in many forms and can be a valuable way to break down barriers and lift the spirit of teams, but a true understanding of humour and how it can affect people within a law firm is essential, writes Ronwyn North. What is your approach to humour at work? Does your law practice have […]

A word of warning on lawyers’ poor communication

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Marketing & Business Development,Strategy & Leadership] July 2, 2018

The general deterioration of writing standards in society is also an issue in the legal sector, and this deficiency has the potential to cost firms money and clients, writes Trish Carroll. Lawyers trade in words. Yet despite that, clients consistently complain about their poor communication. The 2016/17 Annual Report of The Office of the Legal […]

The who, what and how of workplace investigations

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership] March 31, 2018

Firms must create a culture in which workplace grievances are rare while also having the capacity to act quickly and decisively if complaints and allegations from staff members are forthcoming, writes Leonie Green. It is almost impossible to read newspapers or online stories at the moment without coming across the details or fallout of various […]

Why professional indemnity insurance is worth its weight in gold

[Article Category,Compliance & Risk Management,General Management,Strategy & Leadership] January 11, 2018

Risk-conscious law practice managers need to be proactive in managing one of their most important practice assets, compulsory professional indemnity insurance, for the sake of their firms and their clients, writes Ronwyn North. Do you take one of your most important practice assets for granted? No, I don’t mean your people. I mean your professional […]

Risk management champions can give firms a winning edge in 2017

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership] August 2, 2017

A decade is a long time in legal practice and changes to regulations, work environments and external threats since 2007 underscore why law firm leaders need to be on top of their risk management strategies, writes Ronwyn North. While researching cyber risk recently, I came across an article from 2007 in which the cyber risk […]

Latest news – Employees want a culture of trust; Continual learning crucial for law grads; LPO market to keep growing

[Australasian Law Management Journal,Compliance & Risk Management,General Management,People Management(HR),Strategy & Leadership] May 4, 2017

Culture of trust the key to keeping staff A new study identifying the best places to work suggests that a culture of trust is the key to retaining talent in the Asia-Pacific region. According to research and consulting firm, Great Place to Work, employees at the top 60 Best Workplaces in Asia indicate that managers […]

Lucky dip – are you overestimating your cybersecurity safeguards?

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership] April 20, 2017

Rather than being overly optimistic or pessimistic about cybersecurity risks, law firms should take definite actions to protect their businesses, writes Ronwyn North. Security experts warn that law practices are failing to take cyber risk and cybersecurity seriously enough. Is your law firm one of those practices and, if so, why isn’t management doing more? […]

Why an advisory board could give your law firm a strategic edge

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership] March 27, 2017

Using an advisory board to help improve the operations of law firms makes sense, but careful consideration must be given to how they are structured and the board members you choose, writes Peter Ellender. Partners of law firms run their business; they are, after all, the owners of the business, the shareholders, the stakeholders and […]

The TMGT effect – how firms risk overdoing a good thing

[Australasian Law Management Journal,Compliance & Risk Management,General Management,People Management(HR),Strategy & Leadership] December 17, 2016

Taking good management ideas too far represents a genuine threat to the performance of law firms and can have negative effects on employees, writes Ronwyn North. The TMGT effect – the acronym stands for ‘too much of a good thing’ – has been the subject of considerable academic research. The phenomenon suggests that more is […]

Client identification – are inadequate safeguards exposing your firm?

[Australasian Law Management Journal,Compliance & Risk Management,General Management,Strategy & Leadership,Uncategorized] August 2, 2016

As obligations increase for law firms to manage the risk of a client ID ‘failure’, it is crucial that they take all possible steps to improve their safeguards, writes Ronwyn North. Verifying a client’s identity is becoming increasingly important for law firms and is a business risk that must be managed. It is unusual for […]