General Management

Q&A: Emma Zadow – “You’re pushing and cajoling lawyers to get them out in the marketplace, to be talking to clients, to be selling.”

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership] October 2, 2020

In our Q&A, The Fold Legal chief executive officer Emma Zadow explains how a people-first approach has helped the firm deliver a great client experience and create an excellent place to work. How is the market for The Fold Legal at the moment, especially given uncertainties around COVID-19? When the pandemic really hit in April, […]

Social engineering – the human factor in cyber risk

[Australasian Law Management Journal,Compliance & Risk Management,General Management,People Management(HR),Technology] September 23, 2020

Staff training to raise awareness of cybersecurity threats is essential for law firms at a time when scammers are using sophisticated social engineering strategies to steal data and carry out fraud, writes Simone Herbert-Lowe. Cybercrime is predicted to lead to the biggest transfer of wealth in human history. In Australia, cybersecurity incidents are estimated to […]

Beware the hidden costs of working from home

[Australasian Law Management Journal,General Management,People Management(HR),Strategy & Leadership,Technology] September 21, 2020

There are potential health and convenience benefits as a result of working from home during COVID-19, while law firms and in-house teams are also reporting surprising productivity gains. However, there are some disadvantages that team leaders have to factor in, writes Mark Andrews, an IT executive at Baker McKenzie. I want to start from a […]

Helping your clients by charging more

[Australasian Law Management Journal,Finance & Accounting,General Management,Strategy & Leadership]

There is natural inclination for a law firm to offer discount rates to valued clients in order to assist them and keep them on board, but this is an approach that may cost your firm and your client, writes Colin Jasper.   I want to help my clients Most lawyers develop bonds with their clients. […]

Latest news – Sign up for webinars; Salaries revealed; HR ‘culture change’

[Australasian Law Management Journal,General Management,Marketing & Business Development,Strategy & Leadership] September 16, 2020

Webinars put spotlight on post-pandemic law firm tactics Pricing and digital marketing strategies in the aftermath of COVID-19 will be among the key topics on the agenda for law firm leaders in an exclusive five-part webinar series. As part of the World Masters of Law Firm Management masterclasses – called ‘PC19’ Post-Covid – Bring the […]

Latest news – Cybersecurity focus for CLOs; Backing for electronic document processes; Workflow gains the 2021 goal

[Australasian Law Management Journal,Finance & Accounting,General Management,Marketing & Business Development,Strategy & Leadership] August 26, 2020

CLOs key players in cybersecurity planning A new international survey reveals that within 71 per cent of organisations, the chief legal officer (CLO) plays a key role in leading cybersecurity strategies. In its 2020 State of Cybersecurity Report, the Association of Corporate Counsel Foundation examines cybersecurity activities from an in-house perspective. It surveys 586 law […]

Law firm essentials for surviving the COVID-19 pandemic

[Australasian Law Management Journal,Finance & Accounting,General Management,Marketing & Business Development,Strategy & Leadership]

During the COVID-19 pandemic, resource-poor small law firm practitioners have to take care of themselves, their clients and their cashflow if they hope to survive, while at the same time catering to the whims of all their stakeholders. Jordan Furlong offers some tips on how to do it. What will the COVID-19 pandemic and its […]

‘Unprecedented’ times as over-the-top language goes viral

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership] August 24, 2020

Hyperbolic language during the COVID-19 pandemic is a reminder to all staff members in the legal sector of the importance of words and the need to use them accurately at a time when face-to-face communication is often difficult, write Trish Carroll and Sharon de Bomford. We’re putting out the call to lock down the word […]

Q&A: Matthew Karakoulakis – “What I’m saying is that hard work has its place – and sometimes people forget the need to work hard.”

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership] August 12, 2020

In the second part of our Q&A, AMK Law founder Matthew Karakoulakis tells us how the Japanese principle of kaizen is giving his firm an edge, and why diversity is so important to his life and work. How is AMK Law faring during the COVID-19 pandemic? “COVID-19 has definitely changed the world, not just the […]

Q&A: Matthew Karakoulakis – “If you can be clear about your process and control the events, you’re likely to get the outcome you want”

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership,Technology] July 31, 2020

In the first part of a two-part Q&A, AMK Law founder Matthew Karakoulakis explains why practising martial arts has been so important to his legal career, and how innovation is helping his clients. Why did you choose law as a career? “I grew up in Adelaide and knew from about the age of 10 that […]