General Management

Why your top talent is walking out the door

[Australasian Law Management Journal,General Management,People Management(HR),Strategy & Leadership] November 19, 2017

In the first of a two-part series on talent retention, Nick Humphrey explores employee churn and the common reasons why partners and employees leave law firms and take their talent and knowledge elsewhere. Churn costs top American law firms more than US$9 billion a year, so it is crucial to examine the reasons why partners […]

Latest news – Register for World Masters seminar; Referendum rebuff under fire; Clients want strategic partnerships

[Australasian Law Management Journal,General Management,Marketing & Business Development,People Management(HR),Strategy & Leadership,Technology] November 6, 2017

Last chance to register for World Masters seminar Time is running out to register for the latest World Masters of Law Firm Management seminar, which will be held in Sydney on November 15. Registrations are almost full for the day. At the seminar, legal practitioners will have the chance to learn about collaboration using the […]

Competing in a buyers’ market – three strategies for law firms

[Australasian Law Management Journal,Finance & Accounting,General Management,Marketing & Business Development,Strategy & Leadership,Technology] November 2, 2017

Despite in-house legal teams playing hard ball with external law firms regarding the provision of legal services, there are effective strategies that firms can use to improve their chances of winning profitable work, writes Eric Chin. “An industry begins with the customer and his or her needs, not with a patent, raw material or a […]

Why guessing the direction of technology is not so important

[Australasian Law Management Journal,General Management,Marketing & Business Development,Strategy & Leadership,Technology]

Too many firms and companies are so obsessed trying to pick technology winners that they ignore the development of sustainable business strategies that could deliver ongoing success, writes Leticia Mooney. Law firm managers can find themselves asking a series of questions about technology. Where is it going? Which technology should we embrace? Which technology will […]

10 smart ways to pursue the holy grail of a paperless office

[Australasian Law Management Journal,General Management,Strategy & Leadership,Technology] October 24, 2017

The path towards a paperless office has been bumpy for businesses around the world, but intelligent technology adoption and new tools offer the ability to significantly reduce the use of paper with law firms, writes Mark Andrews. For as long as I have been in the legal sector, the discussion about paperless offices has been […]

Q&A: David Smith – “You want to find passionate, driven, motivated individuals who are not going to let the roadblocks get in their way.”

[Australasian Law Management Journal,Finance & Accounting,General Management,Marketing & Business Development,Strategy & Leadership] October 17, 2017

In this Q&A, Smithink founder and director David Smith explains the importance of practice reviews and why he thinks the major accounting firms could struggle to set up strong law firm divisions. You advise major law and accounting firms in Australia. What is your overarching message to practice leaders at a time when digital disruption […]

Latest news – Harvard lecturer set for World Masters seminar; Pro bono lawyers approach milestone; AI to help client-service delivery

[Australasian Law Management Journal,General Management,Marketing & Business Development,Strategy & Leadership,Technology] October 4, 2017

Collaboration the focus of World Masters address Legal practitioners will have the chance to learn about collaboration using the renowned Harvard University case study methodology when Dr Heidi Gardner addresses the World Masters of Law Firm Management seminar in Sydney in November. Gardner, a Distinguished Fellow at Harvard Law School’s Center on the Legal Profession, […]

Q&A: Peter Bobbin – “Operational decisions are put to the partnership and you end up with mediocrity in decision-making”

[Australasian Law Management Journal,Finance & Accounting,General Management,People Management(HR),Strategy & Leadership] September 25, 2017

In this Q&A, Argyle Lawyers managing principal Peter Bobbin explains the rationale behind splitting legal and management roles; how his firm is moving to a new profit-sharing model; and why the billable hour remains a crucial business tool. When you became managing principal of Argyle Lawyers in 1995, you immediately sought independent management for the […]

12 principles to put you on the path to team success

[Australasian Law Management Journal,General Management,People Management(HR),Strategy & Leadership,Uncategorized] September 14, 2017

In this excerpt from his upcoming book, Smart Teams, Dermot Crowley outlines a strategy for law firms to empower their teams and deliver stronger productivity and higher morale. I have had the pleasure of raising my son, Finn, during the past 16 years. As with any teenager, he can create challenges from time to time, […]

Billing ain’t pricing – and understanding the difference will pay off for your firm

[Australasian Law Management Journal,Finance & Accounting,General Management,Strategy & Leadership] September 9, 2017

Being aware of the real value your firm is delivering to clients is the key to successful pricing strategies, writes John Chisholm. “Pricing occurs before you start any work. Billing occurs after your work.” While pricing has by far the greatest impact on any firm’s profit (more than managing a firm’s fixed or variable expenses) […]