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People-strategy expert Leonie Green observes that many junior lawyers seem to have a fear of taking and making work phone calls, and she provides tips for leaders on changing the phone culture within their firms.
Leadership consultant Keegan Luiters considers the key elements and actions that can improve recruitment and retention rates for law firms.
University of NSW legal experts Felicity Bell, Michael Legg and Vicki McNamara explain why emotional intelligence, creative thinking and cultural competency are so crucial to effective modern lawyering and lawyers’ wellbeing.
In this candid interview with the AUSTRAC CEO himself, law firms hear firsthand from Brendan Thomas how the regulator is approaching the AML rollout. From client checks and suspicious matter reporting to the new compliance tools designed with the Law Council, this episode offers clear, practical guidance ahead of the July 2026 start date.
In our Q&A, Lawlux co-founder Dave Burnton explains how his firm is using agentic AI and other technology to engage with and onboard clients more efficiently, and he tells us why a culture in which everyone believes in the firm’s goals will be at the heart of the firm’s long-term success.
AML/CTF podcast series: conversations that cut through the noise with practical insights and strategies to help firms become AML-ready.
Marketing expert Trish Carroll explains how the founders of three small law firms have used their skills and entrepreneurial spirit to thrive, despite a lack of scale.
Pricing expert Colin Jasper explains why fairness and a sense of empathy should be top of mind when determining fees for legal services.
Besides taking the typical risk-mitigation steps to manage sexual harassment complaints in the workplace, law firm managers need to pursue a series of actionable measures to stamp out such troubling incidents, writes Leonie Green.
In our latest Q&A, Gilbert + Tobin partner and CEO Sam Nickless explains the secrets behind the firm’s long-term success, and why the rise of generative AI will require retooling across many aspects of law firm operations.
In our latest Q&A, The Family Law Co principal solicitor Carla Giles explains how a delayed start to her law career has not been a deterrent to establishing a successful family law practice, or becoming an acclaimed mentor to others in the profession.
Cyber resilience consultant Simone Herbert-Lowe explains how to prevent and respond to cyber threats. Three key takeaways are: • consider using audit teams to check cybersecurity compliance after major projects • develop more comprehensive plans to protect sensitive client information • discuss in advance your firm’s stance on paying ransoms if cyber extortion occurs.
In our latest Q&A, Law Squared Chief Legal Officer Kate Marshall explains why she has made the switch from top-tier firms to Law Squared; how a cluster model for handling work is making employees and clients happier; and why she believes diversity and inclusion is crucial for all businesses and employees.
Lawyers face more risks that most professionals because of their duties around managing money held in trust, so it is essential that firms understand their particular threats and take out appropriate insurance cover that can protect them from malicious attacks, writes Simone Herbert-Lowe.
To ensure that employees of law firms are prepared mentally and practically for an era in which artificial intelligence will come to the fore, law firm leaders need to foster a culture and activities that help them learn and adapt, writes Daljit Singh.
In the post-pandemic world, law firms that can’t maintain or build trust with employees and clients can expect an exodus that will shake the foundations of their businesses, writes Trish Carroll.
Leadership consultant Keegan Luiters explain s why law firms should not take a cookie-cutter approach to hybrid work arrangements.
Errors with pricing for legal work are inevitable, but providing clarity around fees and the value proposition that your firm delivers will go a long way to keeping clients happy while boosting your bottom line, writes Colin Jasper.
Cyber resilience consultant Simone Herbert-Lowe explains how to prevent and respond to cyber threats. Three key takeaways are: • consider using audit teams to check cybersecurity compliance after major projects • develop more comprehensive plans to protect sensitive client information • discuss in advance your firm’s stance on paying ransoms if cyber extortion occurs.
Errors with pricing for legal work are inevitable, but providing clarity around fees and the value proposition that your firm delivers will go a long way to keeping clients happy while boosting your bottom line, writes Colin Jasper.
Pricing expert Colin Jasper explains why fairness and a sense of empathy should be top of mind when determining fees for legal services.
